Delivery & Returns

All goods are shipped from Metro Manila. A tracking number will be provided.

We aim to ship in-stock orders within 3 -6 business days. Bulk order production terms are negotiable on an individual basis.

JRS Express Shipping:

JRS Express will usually take 3 - 6 working days to deliver your package to main cities around the world.

Standard International Shipping:

Delivery time usually 1-2 weeks within ASIA2-3 weeks to the USA and 3-5 weeks for the Rest of the World.

Shipping price - €5 (approx. 6 USD)

Please be aware that we are at the mercy of our shipping partners and there can be unforeseen delays in customs or with delivery. Please be aware that orders from outside PH may be subject to import fees on delivery.


Returns Policy

We put great care into what we do and we also care about our Kiji Japan customers! If you find your purchase to be not quite right for you, please email us at info@kiji-japan.com quoting your order number. We will then send you the return address and instructions.

RETURN TIME:
Returned orders must be postmarked within 14 days from receiving day. Because we are a small craft company, it is especially important that goods are returned to us in pristine condition.

REFUND:
Once goods are returned in perfect condition we will process a refund. It may take up to 10 working days to see the refund on your credit card or account (depending on the original payment method).

GOODS CONDITION:
Please make sure your returned goods are unused and in their original packaging.

ORDER EXCHANGE:
We are not able to directly exchange goods. If you decide you would like a different product you can place a new order. Once your original order is returned we will process a refund.

EXCEPTIONS:
We cannot be held responsible for any goods lost in transit and recommend that you use a tracked delivery service when returning your order.

Please note that order shipping costs and import fees are non-refundable.